Order and Payment:
General Consulting: Broad, short-term consulting engagements are billed by the hour, with a two hour minimum, and a non-refundable deposit will be due upon booking. This service is best for engagements less than six weeks. Implementation not included. Pre-payment for the first hour secures your spot and will be invoiced upon scheduling.
RFP & Payment Plans: Longer-term B2B projects are priced by RFP and may qualify for payment plans. A non-refundable deposit will be required upon acceptance of K.Co's proposal and working agreement to commence further work.
Sponsorship & Partnership Opportunities: We occasionally accept sponsors for our hosted programs, and sometimes partner with mission-aligned organizations on paid content and engagement partnerships. Please email hello (at) kcoarts.com for more information.
Refunds & Exchanges: No refunds offered on electronic products, after broad consulting sessions or after project delivery. Refunds for tours are available up to seven days before the event. In some circumstances, partial deposit refunds may be available, if no work has been initiated.
Project Cancellation Fees: A cancellation fee based on a percentage of the total project's cost, plus expenses thus far, will be invoiced for cancelled projects.
Business Hours & Availability:
K.Co Arts regular business hours are 9:30 a.m. to 5:30 p.m., Monday through Thursday; 9:30 to noon on Friday, and Saturday by appointment. We are totally closed for business on Sundays, including most business communications.
Emailed RFP requests received after 5 p.m. will be confirmed and initiated the next day. RFP requests received Friday after 1 p.m. will be confirmed on Monday morning.
Holiday hours and other planned closures:
Thanksgiving: Nov. 27-30
Christmas: Dec. 23 - 28
New Year’s Eve and New Year’s Day
Additionally, as we are a small staff, we close intermittently throughout the year for personal and professional travel, personal time off, etc.
Brand Platform Opportunities vs Client Work:
Sponsorships and other opportunities on K.Co hosted and branded platforms, publications and events stand alone and do not transfer to, influence or overlap with consulting engagements, client recommendations or other instances where the best interest of the client is paramount. Opportunities and potential benefits will be clearly communicated, confirmed and highlighted in proposals, working agreements and other documentation, and sponsored content on K.Co platforms will be clearly labeled as such.
We do not act in an advisory role on our projects or art space engagements. If we help you discover a special piece, please contact the art space directly.
While we love connecting all others to art, we do reserve the right to decline or disengage from clients or tour guests that appear aggressive, violent or under the influence of drugs or alcohol. Dignified interactions extend to protect our collaborators, art space partners, and creative vendors as well.
Due to the personal and sometimes adult nature of the artwork and intimate, fragile gallery settings, our tour services are best for ages 15 +, unless specified. Ages 15-18 must be accompanied by an adult, legal guardian, or educator.
Our tours allow service animals only.
K.Co Arts staff, partners and guests are expected to abide by the host gallery, art space or art studio's policies on site.
K.Co adheres to current public health best practices, including masks, social distancing, frequent sanitizing and working virtually whenever possible.
K. Co values diversity. We promote, engage and work with individuals from all cultural, ethnic and gender backgrounds. If a client only wants to work with or showcase a specific type of artist or art space, that client is likely not a good fit for us.
Stephanie Khattak is available for speaking engagements, panel discussions and industry presentations in person and virtually. We prioritize engagements that include broad cultural representation and may offer lower rates or participate pro bono to serve underrepresented groups and organizations.
About this Document
This policy document was been prepared by Stephanie Khattak, Founder of K.Co Arts on January 1, 2020. Prices and packages information valid through January 1, 2021. For more information, or to inquire about a service you'd love but is not listed, please contact us: email@example.com.
At K.Co Arts, we believe that art is everywhere, and that we are all better together. With that in mind, we strive to make every engagement fun, accessible and mutually beneficial for the guests, the artists, our clients and our creative partners. We do not and will never discriminate, we respect privacy and discretion, and we love to work with art lovers at all levels, from discovery to seasoned collector.
We love our job, we have fun doing it, and we do our best every day. We hope to hear from you soon to connect more art lovers with local art.
APRIL 2020 UPDATE REGARDING COVID-19
As a small business that operates in the arts and travel space, we are definitely having to step back and consider where we fit and what our community and professional responsibilities are during this public health crisis.
We have drafted these temporary policies in order to do our part to maintain safety and order, and to keep our own business stable so that we can provide art adventures for many years to come.
We are working and meeting others remotely and focusing on virtual and small-group services at this time. These include: custom content, general consulting, partnerships, engaging with art online, and on-boarding and planning initiatives for projects launching Fall 2020.
May 2020 UPDATE REGARDING COVID-19
As the summer months approach and we stand back and wait for our art friends and others to open responsibly, we are also taking some time on our own to fully understand and adapt to the risks, mitigations and public mood around art experiences and engagement programs. This planned downtime also allows us to ease back into our own art adventures to see firsthand what it is like to experience art in the new environment, and how we can successfully guide audiences going forward.
Open Business Hours through September 1:
For Summer 2020, we are working by appointment-only.
Thank you for understanding, and please stay safe and healthy. Life without art adventures is tough, but life without art lovers and our creative community members would be unbearable. We aren't going away, and we'll be operating at full speed again as soon as we can be.
Best wishes and be well,
Stephanie Khattak, Founder K.Co Arts